Refund Policy
General Policy
Blue Monday Group, LLC provides coaching services that require time, preparation, and reserved scheduling. To maintain fairness and operational integrity, we maintain a strict refund policy.
All payments for coaching sessions, group programs, and assessments are final and non‑refundable.
Exceptions
Refunds or rescheduling accommodations may be granted only in the following circumstances:
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Documented illness or medical emergency
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Severe weather or safety‑related travel restrictions
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Unexpected events outside the client’s control (evaluated on a case‑by‑case basis)
Exceptions are granted at the sole discretion of Blue Monday Group, LLC.
Cancellations & Rescheduling
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Clients must provide notice as early as possible if they cannot attend a scheduled session.
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Missed sessions without notice are not eligible for refunds or rescheduling.
How to Request an Exception
Email your request and supporting documentation to: tsistrunk18@aol.com
Requests will be reviewed within a reasonable timeframe.